Terms.

Some tours have different cancelation and refund policies, so please check the individual page for details.

We may need to change itineraries due to weather, safety, vendor availability, or events outside our control. Where possible, we will offer alternative experiences of similar value. If we cancel a tour entirely for reasons within our control, you receive a full refund.

You agree to provide accurate booking details, follow guide instructions during activities, and disclose any medical or mobility considerations in advance. Some activities have age, fitness, or swimming-ability requirements — these are noted on each tour page.

We hold business insurance which covers guests in the event of injury or harm caused by our negligence during a tour. For everything else, we strongly recommend that all guests take out their own comprehensive travel insurance before travelling. This includes cover for missed connecting flights, accommodation costs unrelated to the tour, personal injury, and any other unforeseen circumstances outside of our control. Our liability is limited to direct damages caused by our negligence and does not extend to consequential losses such as missed flights or hotel costs unrelated to the tour itself.

Accommodation and ferry tickets are not included in the tour price unless expressly stated otherwise. Evertrail Tours does not book, reserve, purchase or pay for accommodation or ferry services on behalf of guests, nor do we act as an agent or intermediary between guests and accommodation providers or ferry operators. We may recommend suitable options and provide general information or guidance to assist with trip planning, however all reservations, payments and contracts must be made directly by the guest with the relevant provider. Guests are responsible for any changes, cancellations, refunds or additional costs relating to these independently booked services. Transportation provided by Evertrail Tours is limited to transportation expressly included as part of the guided tour. Transportation outside the stated tour itinerary, meeting points or tour hours is the responsibility of the guest.